Ordering & Payments

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All payments are processed securely through our encrypted checkout system.

Can I modify or cancel my order?

If you need to make a change or cancel your order, please contact us immediately. We can easily adjust or cancel your order as long as it has not yet left our facility. Once an order has shipped, we are unable to cancel it, and you will need to follow our standard return process upon delivery.

When is your daily order cut-off time?

Our daily order processing cut-off time is 5:00 PM Eastern Standard Time (EST). Orders placed after this time will begin processing on the next business day.

Shipping & Delivery

How much does shipping cost?

We offer Free Shipping on all orders. There are no hidden fees or extra delivery charges added at checkout.

How long will it take to receive my furniture?

We work hard to get your new chairs and tables to you quickly. Orders require 1 to 2 business days for processing and packing. Once shipped, standard transit time takes 4 to 6 business days. You can expect your complete order to arrive within 5 to 8 business days from the date of purchase.

Which carriers do you use for shipping?

We partner with trusted carriers including FedEx, UPS, and USPS to ensure your items are delivered safely and reliably within the United States.

How can I track my order?

As soon as your order is dispatched, we will send you a shipping confirmation email containing a tracking number. You can use this number to monitor the delivery progress directly on the carrier’s website. Please allow 24 to 48 hours for the tracking link to show the initial scan.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date your order is delivered. To be eligible for a return or exchange, the chairs or tables must be in brand-new, unused, and unassembled condition, packed securely in their original packaging with all included hardware.

Do you charge restocking fees?

No, we do not charge any restocking fees for returns.

Who pays for return shipping?

Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue refunds for items damaged or lost during the return transit.

How long does it take to process a refund?

Once your return arrives at our facility and passes our condition inspection, we will process your refund back to your original payment method. Please allow up to 7 business days for the funds to clear and appear on your bank statement.

General Questions

Do you have a physical showroom I can visit?

Currently, Zagu operates exclusively online. This allows us to maintain a streamlined catalog and offer direct pricing to our customers nationwide. We provide detailed product descriptions and dimensions on our website to help you make informed decisions.

How do I contact customer support?

If you have any questions regarding our tables, chairs, or a specific order, our support team is ready to assist you during our business hours (Monday to Saturday, 10:00 AM – 6:00 PM EST).