At Zagu, our priority is to ensure your new chairs and tables arrive safely and efficiently. We have designed our shipping process to be straightforward and transparent so you know exactly when to expect your order.
Order Processing & Handling
Once you place an order with us, our team works diligently to prepare your furniture for dispatch.
- Processing Time: Orders are typically processed and packed within 1 to 2 business days (Monday through Saturday).
- Order Cut-Off: Our daily cut-off time for processing new orders is 5:00 PM Eastern Standard Time (EST). Orders placed after this time, or on Sundays, will begin processing on the following business day.
Shipping Times & Carriers
We partner with reliable carriers, including FedEx, UPS, and USPS, to deliver your items securely to your home or office within the United States.
- Transit Time: Once your order leaves our facility, the standard transit time is between 4 and 6 business days (Monday through Saturday).
- Estimated Total Delivery Time: From the moment you place your order to the day it arrives at your doorstep, you can expect a total delivery window of 5 to 8 business days.
Shipping Costs
We are pleased to provide Free Shipping on all orders. The price you see listed for our products at checkout is the final price, with no hidden delivery fees.
Order Tracking
As soon as your items are handed over to the carrier, we will send you a shipping confirmation email containing your tracking information. Please allow 24 to 48 hours for the tracking link to update with the carrier’s initial scan. You can use this link to monitor the progress of your delivery.
Cancellations and Modifications
If you need to cancel or modify your order, please contact us immediately. Orders cancelled before they are dispatched are eligible for a full refund. Approved refunds are typically processed within 7 business days. Once an order has been shipped, it cannot be cancelled and will need to be processed as a standard return according to our Return & Refund Policy.
Delivery Issues
Undeliverable Addresses
Please verify your shipping details at checkout. If a package is returned to us due to an incomplete or incorrect address, our support team will reach out to help arrange a reshipment.
Lost or Stolen Packages
While we take great care in shipping your items, Zagu cannot accept responsibility for packages that the carrier has officially marked as “delivered” to your address but are subsequently reported lost or stolen. If you encounter an issue with a delivery, please reach out to our team, and we will do our best to assist you in working with the carrier.
Contact Information
If you have any questions regarding your shipment, our support team is ready to help during our standard business hours (Monday to Saturday, 10:00 AM – 6:00 PM EST).
- Business Name: Zagu
- Business Address: 1012 Avenue M, Brooklyn, NY 11230, USA
- Email: support@zagu.shop
- Phone: +1 (917) 940-0610