At Zagu, we stand behind the quality of our furniture and want you to be completely satisfied with your purchase. Whether you bought a set of dining chairs or a new coffee table, we understand that sometimes an item might not be the perfect fit for your space. If you need to send an item back, our return and exchange process is designed to be straightforward and clear.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return or an exchange. This window provides you with ample time to inspect your furniture and ensure it meets your expectations.

Acceptable Item Conditions

To qualify for a full refund or an exchange, all returned products must be in strictly New condition. This means the chairs or tables must be:

  • Unused, unassembled, and completely free from any signs of wear
  • Securely repacked in their original packaging
  • Accompanied by all original hardware, instructions, and accessories

Items that show signs of assembly, modification, or damage will not be eligible for a return.

Return and Exchange Options

We happily accept returns and exchanges for both defective and non-defective products. If you prefer to swap your item for a different color or style, we can process an exchange for an item of equal value.

How to Start Your Return

To initiate the process, simply email our customer support team at support@zagu.shop. Please include the following details in your message:

  • Your order number
  • The specific item(s) you wish to return or exchange
  • A brief explanation for the return (e.g., defective, changed mind)

Once we receive your request, our team will reply promptly with the return shipping address and further instructions.

Return Shipping Responsibility

Please note that customers are responsible for all return shipping costs. You will need to arrange for your own return shipping label through a carrier of your choice. Because furniture items can be large, we highly recommend using a trackable shipping service and purchasing shipping insurance to ensure the items arrive safely at our facility.

No Restocking Fees

We value transparency in our pricing. Zagu does not charge any restocking fees or hidden administrative charges when you process a standard return.

Refund Processing

Once your returned item reaches our facility, our team will inspect it to verify its condition.

  • After the inspection is complete and approved, we will process your refund back to your original payment method.
  • Please allow up to 7 business days for the funds to successfully post to your account, depending on your bank or credit card provider.
  • If you requested an exchange, we will dispatch your replacement item as soon as the original item is processed.

Order Cancellations

If you change your mind shortly after placing an order, please contact us immediately. We can easily modify or cancel your order as long as it has not yet been shipped. Once your order has left our facility, it cannot be canceled and must be processed as a standard return upon delivery.

Contact Information

For any questions regarding your return or exchange, our support team is available during regular business hours (Monday to Saturday, 10:00 AM – 6:00 PM EST).

  • Business Name: Zagu
  • Address: 1012 Avenue M, Brooklyn, NY 11230, USA
  • Email: support@zagu.shop
  • Phone: +1 (917) 940-0610