At Zagu, we value your privacy and are committed to protecting the personal data you share with us. This document outlines how we collect, process, and safeguard your information when you browse our website, interact with our store, or purchase our chairs and tables. By using zagu.shop, you agree to the practices described in this policy.

What Information We Collect

When you visit or shop at Zagu, we gather specific details to ensure a seamless browsing and purchasing experience.

Contact Details

We collect your name, billing address, shipping destination, email, and phone number during checkout or account creation.

Transaction Data

We maintain records of your orders and shipping preferences. We use secure third-party gateways to process payments and do not retain your full credit card or payment information on our servers.

Account Profiles

If you choose to register for a store account, we keep track of your login credentials and saved preferences to make future checkouts faster.

Site Interaction

We gather data regarding the tables, chairs, or other pages you view, items added to your cart, and general browsing habits to better understand customer preferences.

Communication Records

Any correspondence sent to our support team via email or our contact forms is retained to help us provide consistent customer service.

Technical Data

We automatically collect certain technical information such as IP addresses, browser types, and device identifiers through tracking technologies when you navigate our site.

How We Use Your Data

We rely on the gathered information to operate our business effectively and serve you better. Your details help us to:

  • Process your transactions and ensure accurate delivery of your purchases.
  • Send necessary transactional updates, such as order confirmations and shipping tracking.
  • Respond promptly to your customer service inquiries.
  • Enhance our website layout and optimize the shopping experience.
  • Provide tailored product suggestions based on your interests.
  • Share promotional offers and store updates, provided you have opted in (you may unsubscribe freely at any time).
  • Monitor for unauthorized activity and protect our store against fraud.

When We Share Your Information

Zagu will not sell or rent your private data. We share information only when necessary to run our store and fulfill your orders:

Fulfillment Partners

We collaborate with reliable logistics carriers, including FedEx, UPS, and USPS, as well as secure payment processors to complete your transactions and deliver your items.

Operational Tools

We use reputable third-party platforms for email delivery, site functionality, and site analytics. These partners are restricted to using your data solely for the services they provide to us.

Legal Compliance

We may disclose details if required by law, regulation, or a formal legal request, or to protect the rights and safety of our business and our customers.

Public Spaces

If you leave product reviews or comments on our site, that specific content becomes visible to other visitors. We advise against including personal details in public submissions.

Cookies and Tracking

Our website relies on cookies to function smoothly. These small data files allow us to remember your cart contents, understand site traffic, and improve overall performance. You can adjust your browser settings to decline cookies, though doing so may prevent certain parts of our checkout process or website from working correctly.

Information Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, alteration, or disclosure. While no digital platform is entirely immune to risk, we continuously work to maintain a secure environment for our customers.

Your Privacy Rights

You retain control over your personal data. Depending on your location, you may have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to update or correct inaccurate details.
  • Request the deletion of your data, barring any legal or operational retention requirements.
  • Withdraw consent for marketing communications through the unsubscribe link in our emails.

International Data Transfers

Zagu operates out of the United States. If you are accessing our site from another region, please be aware that your information will be processed and stored in the US. By using our services, you consent to this transfer.

Policy Updates

We may periodically revise this document to reflect changes in our operational practices or legal obligations. We recommend reviewing this page occasionally. Continued use of our store following any updates constitutes your agreement to the revised terms.

Contact Zagu

For questions regarding our privacy practices or to exercise your data rights, please reach out to us during our business hours (Monday to Saturday, 10:00 AM – 6:00 PM EST):

  • Legal Business Name: Zagu
  • Address: 1012 Avenue M, Brooklyn, NY 11230, USA
  • Email: support@zagu.shop
  • Phone: +1 (917) 940-0610