FAQs
What are your chairs and tables made from?
We use quality materials and solid construction throughout our furniture — sturdy frames, reliable joinery, and finishes built to handle everyday use without losing their look or stability over time.
Will these pieces fit into everyday living spaces?
Yes. Our chairs and tables are designed to work in real homes — dining rooms, living areas, home offices — striking a balance between practicality and a clean, put-together look.
How long will my order take to arrive?
Most orders reach customers within 5–8 business days, which accounts for both processing and shipping.
Can I return or exchange an item?
Yes — we offer a 30-day window for returns and exchanges, as long as the item is unused and still in its original condition.
How do I track my order?
As soon as your order ships, we'll email you a tracking number so you can follow its progress the whole way to your door.
How do I contact support?
You can reach our team anytime by email or through the contact form on our site.
What happens if my order arrives damaged or wrong?
Let us know right away and send a few photos of the issue. We'll move quickly to sort it out — whether that means sending a replacement or processing a refund.
What payment methods can I use?
We accept PayPal and Venmo, both secure and easy to use at checkout.
Do you offer Cash on Delivery?
We don't offer COD at this time. All orders are paid for securely through our online checkout.
Business Information
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Business Name: Zagu
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Phone Number: +1 (917) 940-0610
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Email: support@zagu.shop
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Physical Address: 1012 Avenue M, Brooklyn, NY 11230, USA
Business Hours:
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Monday to Saturday: 10:00 AM – 6:00 PM
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Sunday: Closed
- Response Time: We respond within 24 hours.