Shipping policy

At Zagu, we know that when you order a new chair or table, you want it in your space as soon as possible. Here's a clear rundown of how our shipping process works from the moment you check out to the moment your order arrives.

Where We Ship & What It Costs

We currently ship only within the United States. Every order comes with free shipping, and the price you see at checkout — in US dollars — is exactly what you'll pay. No surprise fees added later.

How Long It Takes

  • Order Cut-Off — Orders placed before 5:00 PM Eastern Time go into processing that same day. Anything placed after 5:00 PM, or on a Sunday, moves to the next business day.
  • Processing — Your order is prepared for shipment within 1–2 business days.
  • Transit — Once it leaves our facility, expect 4–6 business days for it to reach you.
  • Total Delivery Estimate — From the moment you place your order to the moment it arrives, plan on roughly 5–8 business days.

Carriers & Tracking Your Order

We work with FedEx, UPS, and USPS, choosing whichever carrier makes the most sense for your location. As soon as your order ships, you'll get a tracking number by email so you can follow it the whole way.

Taxes & Duties

Because we only ship within the US, there are no customs charges or import duties to worry about. What you pay at checkout is the final price.

Cancelling an Order

Changed your mind or ordered the wrong item? Reach out within 24 hours of placing your order and we'll do what we can to cancel it. Once an order has already shipped, we're not able to stop or redirect it.

If Your Order Is Delayed

We aim to hit our delivery windows every time, but occasionally things outside our control — weather, carrier delays, and the like — can slow things down. If your chair or table is taking longer than expected, let our support team know and we'll follow up with the carrier on your behalf.

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